{"id":686,"date":"2025-08-25T12:14:03","date_gmt":"2025-08-25T12:14:03","guid":{"rendered":"https:\/\/esmarats.com\/?page_id=686"},"modified":"2025-10-14T08:51:39","modified_gmt":"2025-10-14T08:51:39","slug":"condicions-generals-de-venda","status":"publish","type":"page","link":"https:\/\/esmarats.com\/ca\/condicions-generals-de-venda\/","title":{"rendered":"Condicions generals de venda"},"content":{"rendered":"

Aquestes condicions regulen el proc\u00e9s de compra dels productes oferts a trav\u00e9s del lloc web <\/span>www.esmarats.com, gestionat per <\/span>Esmarats Jewellery, NIF <\/span>47854946L, correu electr\u00f2nic <\/span>hello@esmarats.com.<\/p>\n

L\u2019acc\u00e9s i \u00fas del nostre lloc web, aix\u00ed com la compra de qualsevol dels nostres productes, impliquen l\u2019acceptaci\u00f3 d\u2019aquestes Condicions Generals de Venda. Si no est\u00e0s d\u2019acord amb alguna part, et demanem que no completis la comanda.<\/span><\/p>\n

\u00a0 –<\/span><\/h2>\n

Productes i informaci\u00f3<\/h2>\n

Tots els nostres productes es descriuen de forma clara i precisa: materials, dimensions i altres caracter\u00edstiques rellevants. Les imatges s\u00f3n orientatives i poden variar lleugerament del producte real, especialment perqu\u00e8 treballem amb processos artesanals manuals.<\/span><\/p>\n

\u00a0 \u00a0 –<\/span><\/h2>\n

Proc\u00e9s de compra<\/h2>\n

Per comprar, nom\u00e9s cal seleccionar els productes, afegir-los a la cistella i seguir el proc\u00e9s de compra indicat. Un cop completat, rebr\u00e0s un correu electr\u00f2nic de confirmaci\u00f3 amb el resum de la comanda. Si detectes qualsevol error, contacta amb nosaltres com m\u00e9s aviat millor a <\/span>hello@esmarats.com\u00a0abans que s\u2019envi\u00ef el producte.<\/span><\/p>\n

\u00a0 –<\/span><\/h2>\n

Preus i impostos<\/h2>\n

Els preus estan indicats en euros (\u20ac) i inclouen l\u2019IVA aplicable per a compres a Espanya i la UE.\u00a0<\/span><\/p>\n

\u00a0 –<\/span><\/h2>\n

Pagaments<\/h2>\n

Acceptem diversos m\u00e8todes de pagament segurs com t<\/span>argeta de cr\u00e8dit\/d\u00e8bit, Apple Pay, Google Pay i altres que es mostraran disponibles segons el pa\u00eds de dest\u00ed escollit. Les dades de pagament s\u00f3n processades a trav\u00e9s de passarel\u00b7les externes segures; Nosaltres no guardem cap informaci\u00f3 banc\u00e0ria.<\/span><\/p>\n

\u00a0 –<\/span><\/h2>\n

Enviaments<\/h2>\n

Realitzem enviaments a <\/span>Espanya, Fran\u00e7a, It\u00e0lia, Dinamarca, Su\u00e8cia, Finl\u00e0ndia, \u00c0ustria, Alemanya, Luxemburg, Portugal, Pa\u00efsos Baixos, B\u00e8lgica, Irlanda i Gr\u00e8cia.<\/p>\n

Les despeses d\u2019enviament es mostren desglossades abans de finalitzar la comanda. En cas d\u2019endarreriment imprevist, t\u2019ho notificarem per correu electr\u00f2nic.<\/span><\/p>\n

\u00a0 –<\/span><\/h2>\n

Dret de desistiment<\/h2>\n

Com a consumidor de la UE, tens dret a <\/span>cancel\u00b7lar la teva compra dins dels 14 dies naturals posteriors a la recepci\u00f3 del producte<\/span>. Per exercir aquest dret, escriu-nos a <\/span>hello@esmarats.com i t\u2019informarem del procediment.<\/span><\/p>\n

El producte ha de ser retornat en perfecte estat, sense usar, i en el seu embalatge original. Un cop rebuda i verificada la devoluci\u00f3, et reemborsarem l\u2019import corresponent <\/span>dins dels 14 dies seg\u00fcents.<\/span> Les despeses de devoluci\u00f3 seran responsabilitat del client, excepte <\/span>en cas d\u2019error nostre o producte defectu\u00f3s.<\/span><\/p>\n

Important:<\/b> les joies personalitzades, fetes a mida o gravades no es poden retornar.<\/span><\/p>\n

\u00a0 –<\/span><\/h2>\n

Devolucions i canvis<\/h2>\n

Acceptem canvis i devolucions dins del mateix termini de 14 dies. Escriu-nos a <\/span>hello@esmarats.com i t\u2019indicarem els passos. Els productes han d\u2019estar en estat nou i en el seu embalatge original. <\/span>Si el producte ha arribat amb un defecte o s\u2019ha danyat durant el transport, caldr\u00e0 enviar una fotografia per gestionar la reclamaci\u00f3 amb l\u2019empresa de transport.<\/span><\/p>\n

\u00a0 –<\/span><\/h2>\n

Garantia<\/h2>\n

Tots els nostres productes tenen una<\/span> garantia legal de 3 anys des de la data de lliurament, d\u2019acord amb la legislaci\u00f3 espanyola i europea. Aquesta garantia cobreix defectes de fabricaci\u00f3, per\u00f2 no cobreix danys per \u00fas indegut, cops, desgast o falta de manteniment adequat.<\/span><\/p>\n

\u00a0 –<\/span><\/h2>\n

Atenci\u00f3 al client<\/h2>\n

Pots contactar amb nosaltres per qualsevol consulta, dubte o incid\u00e8ncia a trav\u00e9s de:<\/span><\/p>\n

    \n
  • Correu electr\u00f2nic: <\/span>hello@esmarats.com<\/b><\/li>\n
  • Formulari de contacte del web: www.esmarats.com<\/strong><\/span><\/li>\n<\/ul>\n

    Ens comprometem a respondre\u2019t tan aviat com ens sigui possible.<\/span><\/p>\n

    \u00a0 –<\/span><\/h2>\n

    Legislaci\u00f3 aplicable<\/h2>\n

    Aquestes Condicions Generals es regeixen per la legislaci\u00f3 espanyola, en particular la Llei 34\/2002 de serveis de la societat de la informaci\u00f3 (LSSI\u2011CE), el Reial decret legislatiu 1\/2007 per a la defensa dels consumidors i usuaris, i la normativa europea aplicable a vendes internacionals i comer\u00e7 electr\u00f2nic.<\/span><\/p>\n

    \u00a0 –<\/span><\/h3>\n

    \u00daltima actualitzaci\u00f3:<\/b> 9 de setembre de 2025<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Aquestes condicions regulen el proc\u00e9s de compra dels productes oferts a trav\u00e9s del lloc web www.esmarats.com, gestionat per Esmarats Jewellery, NIF 47854946L, correu electr\u00f2nic hello@esmarats.com. L\u2019acc\u00e9s i \u00fas del nostre lloc web, aix\u00ed com la compra de qualsevol dels nostres productes, impliquen l\u2019acceptaci\u00f3 d\u2019aquestes Condicions Generals de Venda. Si no est\u00e0s d\u2019acord amb alguna part, […]<\/p>\n","protected":false},"author":1,"featured_media":711,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-686","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nCondicions generals de venda - Esmarats Jewellery<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/esmarats.com\/ca\/condicions-generals-de-venda\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Condicions generals de venda - Esmarats Jewellery\" \/>\n<meta property=\"og:description\" content=\"Aquestes condicions regulen el proc\u00e9s de compra dels productes oferts a trav\u00e9s del lloc web www.esmarats.com, gestionat per Esmarats Jewellery, NIF 47854946L, correu electr\u00f2nic hello@esmarats.com. 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