{"id":703,"date":"2025-08-25T12:57:02","date_gmt":"2025-08-25T12:57:02","guid":{"rendered":"https:\/\/esmarats.com\/?page_id=703"},"modified":"2025-09-11T10:12:11","modified_gmt":"2025-09-11T10:12:11","slug":"reemborsament-devolucions","status":"publish","type":"page","link":"https:\/\/esmarats.com\/ca\/reemborsament-devolucions\/","title":{"rendered":"Pol\u00edtica de reemborsaments i devolucions"},"content":{"rendered":"<h2>Dret de desestiment<\/h2>\n<p>Com a consumidor de la Uni\u00f3 Europea, tens dret a cancel\u00b7lar la compra dins dels\u00a014 dies naturals\u00a0seg\u00fcents a la recepci\u00f3 del producte. Per exercir aquest dret, contacta amb nosaltres a\u00a0hello@esmarats.com\u00a0i t\u2019indicarem el procediment.<\/p>\n<p>El producte ha de ser retornat sense \u00fas, en perfecte estat i amb el seu embalatge original.<\/p>\n<p><b>Important:<\/b>\u00a0Les joies personalitzades, fetes a mida o gravades no es poden retornar.<\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2>Productes no retornables<\/h2>\n<p>No acceptem devolucions dels seg\u00fcents articles:<\/p>\n<ul>\n<li aria-level=\"1\">Joies personalitzades, fetes a mida o gravades.<\/li>\n<li aria-level=\"1\">Targetes regal.<\/li>\n<li aria-level=\"1\">Productes digitals descarregables.<\/li>\n<\/ul>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2>Reemborsaments<\/h2>\n<p>Quan rebem i revisem el producte retornat, t\u2019enviarem un correu electr\u00f2nic confirmant la seva recepci\u00f3 i l\u2019aprovaci\u00f3 o denegaci\u00f3 del reemborsament.<br \/>\nSi s\u2019aprova, l\u2019import es processar\u00e0 autom\u00e0ticament mitjan\u00e7ant el mateix m\u00e8tode de pagament emprat a la compra en un m\u00e0xim de 14 dies des de la recepci\u00f3.<\/p>\n<p>En cas de\u00a0retards en el reemborsament:<\/p>\n<ol>\n<li aria-level=\"1\">Comprova de nou el teu compte bancari.<\/li>\n<li aria-level=\"1\">Contacta amb la teva entitat de targeta de cr\u00e8dit, ja que pot trigar uns dies a fer-se efectiu.<\/li>\n<li aria-level=\"1\">Consulta amb el teu banc, ja que sovint hi ha temps de processament.<\/li>\n<\/ol>\n<p>Si despr\u00e9s d\u2019aquests passos encara no has rebut el reemborsament, escriu-nos a\u00a0hello@esmarats.com.<\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2>Canvis<\/h2>\n<p>Nom\u00e9s fem canvis si el producte \u00e9s defectu\u00f3s o ha arribat danyat. En aquest cas, pots sol\u00b7licitar el canvi pel mateix article escrivint-nos a\u00a0hello@esmarats.com.<\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2>Vals Regal<\/h2>\n<p>Esmarats Jewellery ofereix la possibilitat d\u2019adquirir vals regal per un import determinat. Un cop realitzada la compra, el client rebr\u00e0 una targeta amb un codi \u00fanic que es podr\u00e0 utilitzar per fer qualsevol compra al nostre web dins del saldo disponible.<\/p>\n<ul>\n<li aria-level=\"1\">El val regal es pot utilitzar en una o diverses compres, fins a esgotar l\u2019import total.<\/li>\n<li aria-level=\"1\">No \u00e9s bescanviable per diners en efectiu ni es reemborsar\u00e0 en cap cas, total ni parcialment.<\/li>\n<li aria-level=\"1\">El val regal t\u00e9 una validesa de 12 mesos des de la data de compra.<\/li>\n<li aria-level=\"1\">En cas de p\u00e8rdua o robatori del codi, Esmarats Jewellery no es fa responsable del seu \u00fas indegut.<\/li>\n<\/ul>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2>Enviament i devolucions<\/h2>\n<p>Per retornar un producte, primer cal que us poseu en contacte amb nosaltres a trav\u00e9s del correu electr\u00f2nic hello@esmarats.com i us donarem indicacions de com procedir.<\/p>\n<ul>\n<li aria-level=\"1\">Les\u00a0despeses d\u2019enviament de la devoluci\u00f3\u00a0s\u00f3n responsabilitat del client (excepte en cas d\u2019error nostre o producte defectu\u00f3s).<\/li>\n<li aria-level=\"1\">Les despeses d\u2019enviament\u00a0no s\u00f3n reemborsables. Si procedeix un reemborsament, se\u2019n descomptar\u00e0 l\u2019import del transport.<\/li>\n<li aria-level=\"1\">En cas de productes d\u2019alt valor, recomanem utilitzar un servei amb n\u00famero de seguiment o una asseguran\u00e7a d\u2019enviament.\u00a0Esmarats Jewellery no pot garantir la recepci\u00f3 del producte retornat.<\/li>\n<\/ul>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2>Necessites ajuda?<\/h2>\n<p>Contacta\u2019ns a hello@esmarats.com\u00a0per a preguntes relacionades amb reemborsaments i devolucions.<\/p>\n<p>&nbsp;<\/p>\n<p><b>\u00daltima actualitzaci\u00f3:<\/b> 09 de setembre de 2025<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dret de desestiment Com a consumidor de la Uni\u00f3 Europea, tens dret a cancel\u00b7lar la compra dins dels\u00a014 dies naturals\u00a0seg\u00fcents a la recepci\u00f3 del producte. Per exercir aquest dret, contacta amb nosaltres a\u00a0hello@esmarats.com\u00a0i t\u2019indicarem el procediment. El producte ha de ser retornat sense \u00fas, en perfecte estat i amb el seu embalatge original. Important:\u00a0Les joies [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":711,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-703","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de reemborsaments i devolucions - Esmarats Jewellery<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/esmarats.com\/ca\/reemborsament-devolucions\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de reemborsaments i devolucions - Esmarats Jewellery\" \/>\n<meta property=\"og:description\" content=\"Dret de desestiment Com a consumidor de la Uni\u00f3 Europea, tens dret a cancel\u00b7lar la compra dins dels\u00a014 dies naturals\u00a0seg\u00fcents a la recepci\u00f3 del producte. 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