{"id":1485,"date":"2025-10-28T15:30:02","date_gmt":"2025-10-28T15:30:02","guid":{"rendered":"https:\/\/esmarats.com\/?page_id=1485"},"modified":"2025-10-28T15:37:14","modified_gmt":"2025-10-28T15:37:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/esmarats.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Jewellery<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1761402456259\"><strong class=\"schema-faq-question\"><strong>Are your jewellery pieces unique?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes, every piece is handcrafted by N\u00faria in her workshop. Although some designs belong to the same collection, each one will always have something, however small, that makes it truly unique.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761651516098\"><strong class=\"schema-faq-question\"><strong>I have a question about a piece I\u2019ve seen on the website, Instagram or Facebook.<\/strong> <strong>How can I get in touch?<\/strong><\/strong> <p class=\"schema-faq-answer\">Please don\u2019t hesitate to send us a message, we\u2019ll be delighted to help with any questions you may have. You can contact us via the <a href=\"https:\/\/esmarats.com\/en\/contact-us\/\"><em>form<\/em><\/a> in the Contact section of this website or by emailing hello@esmarats.com.<\/p> <\/div> <\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Sizes and Measurements<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1761402456259\"><strong class=\"schema-faq-question\"><strong>How can I find out my bangle, pendant or necklace size?<\/strong><\/strong> <p class=\"schema-faq-answer\">You\u2019ll find step-by-step instructions in the <a href=\"https:\/\/esmarats.com\/en\/size-guide\/\"><em>Size Guide<\/em><\/a> at the bottom of the website to help you determine your pendant, necklace or bangle size.<br\/>If, after following the guide, you\u2019re still unsure which size is best for you or for a particular design, please get in touch, we\u2019ll be happy to advise you and help you choose the right option.<br\/><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761664917982\"><strong class=\"schema-faq-question\"><strong>The jewellery is a gift, how can I choose the right size?<\/strong><\/strong> <p class=\"schema-faq-answer\">If the piece is a gift and you\u2019re unsure about the size, you might consider purchasing a gift card and placing the order later.<br\/>Alternatively, you can choose a more standard-sized piece, such as a pendant or earrings, to minimise the risk of getting the size wrong.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761664948113\"><strong class=\"schema-faq-question\"><strong>Can you resize a ring or another piece of jewellery for me?<\/strong><\/strong> <p class=\"schema-faq-answer\">For any size or fit enquiries, please contact us so we can discuss your case personally.<br\/>Before placing your order, check your size using the <em><a href=\"https:\/\/esmarats.com\/en\/size-guide\/\">Size Guide<\/a><\/em> available on the website.<br\/>Please ensure that the selected size or measurement is correct in your shopping basket before completing your purchase.<\/p> <\/div> <\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Custom and special Orders<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1761652066033\"><strong class=\"schema-faq-question\"><strong>Can a piece be made in a different metal?<\/strong><\/strong> <p class=\"schema-faq-answer\">In most cases, yes. Please contact us to discuss the available options.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761652125132\"><strong class=\"schema-faq-question\"><strong>Can I order a personalised piece?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes, send us a message and we\u2019ll be happy to talk it through with you!<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761652537277\"><strong class=\"schema-faq-question\"><strong>How long does it take to make a custom piece?<\/strong><\/strong> <p class=\"schema-faq-answer\">Usually between 4 and 6 weeks, depending on the complexity of the piece and the details of your order.<br\/>Although we always try to reduce this timeframe as much as possible, please remember that this is an entirely handcrafted process, which requires time and care.<br\/>We can assure you, it\u2019s worth the wait.<\/p> <\/div> <\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Repairs<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1761652066033\"><strong class=\"schema-faq-question\"><strong>Do you offer repairs?<\/strong><\/strong> <p class=\"schema-faq-answer\">In most cases, yes. Please contact us and we\u2019ll find the best solution for you.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761652125132\"><strong class=\"schema-faq-question\"><strong>How much does a repair cost?<\/strong><\/strong> <p class=\"schema-faq-answer\">We\u2019ll be happy to provide you with an individual repair estimate once we\u2019ve assessed your piece.<\/p> <\/div> <\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Jewellery care and cleaning<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1761652066033\"><strong class=\"schema-faq-question\"><strong>My silver jewellery has darkened, how can I clean it?<\/strong><\/strong> <p class=\"schema-faq-answer\">We\u2019ve put together a few cleaning recommendations so you can continue enjoying your jewellery.<br\/>You\u2019ll find all the instructions at the bottom of the website, in the <em><a href=\"https:\/\/esmarats.com\/en\/jewelry-care-cleaning\/\">Jewellery Care and Cleaning<\/a><\/em> section.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761652125132\"><strong class=\"schema-faq-question\"><strong>How can I take care of my jewellery so it lasts for many years?<\/strong><\/strong> <p class=\"schema-faq-answer\">We\u2019ve prepared a series of tips to help your jewellery stay beautiful for years to come.<br\/>All the information is available in the <em><a href=\"https:\/\/esmarats.com\/en\/jewelry-care-cleaning\/\">Jewellery Care and Cleaning<\/a><\/em> section at the bottom of the website.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761654216185\"><strong class=\"schema-faq-question\"><strong>Do you offer professional jewellery cleaning?<\/strong><\/strong> <p class=\"schema-faq-answer\">You can clean your jewellery at home with a special silver polishing cloth, but if you feel it\u2019s time for a professional clean, we\u2019ll be happy to provide that service.<br\/>The cost will depend on the work required, starting from \u20ac25, with each case assessed individually.<br\/><\/p> <\/div> <\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1761402456259\"><strong class=\"schema-faq-question\"><strong>Can I return a piece of jewellery?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes, provided the item has not been worn, is in its original condition, and the return is made within 14 days of receiving your parcel.<br\/>Before returning any piece, please contact us and read the Returns Policy below.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761651516098\"><strong class=\"schema-faq-question\"><strong>Returns Policy<\/strong><\/strong> <p class=\"schema-faq-answer\">\u2013 As long as the piece has not been worn, you have the legal right to cancel your order and receive a refund, provided your parcel has not yet been dispatched.<br\/>\u2013 Once you\u2019ve received your order, you have 14 days to return it. Before doing so, please contact us to discuss your specific case.<br\/>\u2013 You are responsible for the cost of return shipping. We are unable to refund postage or delivery fees.<br\/>\u2013 Please note that we do not accept exchanges or returns on personalised pieces.<br\/>\u2013 We cannot be held responsible for any damage or loss that may occur during return shipping. We strongly recommend taking out full postal insurance for your return.<br\/>\u2013 You must take reasonable care of the products while they are in your possession. Failure to do so may result in a deduction from your refund, up to the full value of the products.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761651947476\"><strong class=\"schema-faq-question\"><strong>Can I return a personalised piece?<\/strong><\/strong> <p class=\"schema-faq-answer\">As the piece has been specially made or customised for you, please note that we do not accept exchanges or returns on any personalised jewellery.<br\/>Contact us if you need more information.<\/p> <\/div> <\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Other questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1761652066033\"><strong class=\"schema-faq-question\"><strong>Do you have a question that hasn\u2019t been answered?<\/strong><\/strong> <p class=\"schema-faq-answer\">Send us a message through the <em><a href=\"https:\/\/esmarats.com\/en\/contact-us\/\">contact form<\/a><\/em> or email us at <a href=\"mailto:hello@esmarats.com\">hello@esmarats.com<\/a>, we\u2019ll be happy to help you personally.<\/p> <\/div> <\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jewellery Sizes and Measurements Custom and special Orders Repairs Jewellery care and cleaning Returns Other questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1485","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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Although some designs belong to the same collection, each one will always have something, however small, that makes it truly unique.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761651516098\",\"position\":2,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761651516098\",\"name\":\"I have a question about a piece I\u2019ve seen on the website, Instagram or Facebook. How can I get in touch?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Please don\u2019t hesitate to send us a message, we\u2019ll be delighted to help with any questions you may have. You can contact us via the <a href=\\\"https:\\\/\\\/esmarats.com\\\/en\\\/contact-us\\\"><em>form<\\\/em><\\\/a> in the Contact section of this website or by emailing hello@esmarats.com.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761402456259\",\"position\":3,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761402456259\",\"name\":\"How can I find out my bangle, pendant or necklace size?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You\u2019ll find step-by-step instructions in the <a href=\\\"https:\\\/\\\/esmarats.com\\\/en\\\/size-guide\\\"><em>Size Guide<\\\/em><\\\/a> at the bottom of the website to help you determine your pendant, necklace or bangle size.<br\\\/>If, after following the guide, you\u2019re still unsure which size is best for you or for a particular design, please get in touch, we\u2019ll be happy to advise you and help you choose the right option.<br\\\/>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761664917982\",\"position\":4,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761664917982\",\"name\":\"The jewellery is a gift, how can I choose the right size?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If the piece is a gift and you\u2019re unsure about the size, you might consider purchasing a gift card and placing the order later.<br\\\/>Alternatively, you can choose a more standard-sized piece, such as a pendant or earrings, to minimise the risk of getting the size wrong.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761664948113\",\"position\":5,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761664948113\",\"name\":\"Can you resize a ring or another piece of jewellery for me?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For any size or fit enquiries, please contact us so we can discuss your case personally.<br\\\/>Before placing your order, check your size using the <em><a href=\\\"https:\\\/\\\/esmarats.com\\\/en\\\/size-guide\\\">Size Guide<\\\/a><\\\/em> available on the website.<br\\\/>Please ensure that the selected size or measurement is correct in your shopping basket before completing your purchase.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652066033\",\"position\":6,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652066033\",\"name\":\"Can a piece be made in a different metal?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In most cases, yes. Please contact us to discuss the available options.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652125132\",\"position\":7,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652125132\",\"name\":\"Can I order a personalised piece?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, send us a message and we\u2019ll be happy to talk it through with you!\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652537277\",\"position\":8,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652537277\",\"name\":\"How long does it take to make a custom piece?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Usually between 4 and 6 weeks, depending on the complexity of the piece and the details of your order.<br\\\/>Although we always try to reduce this timeframe as much as possible, please remember that this is an entirely handcrafted process, which requires time and care.<br\\\/>We can assure you, it\u2019s worth the wait.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652066033\",\"position\":9,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652066033\",\"name\":\"Do you offer repairs?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In most cases, yes. Please contact us and we\u2019ll find the best solution for you.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652125132\",\"position\":10,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652125132\",\"name\":\"How much does a repair cost?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We\u2019ll be happy to provide you with an individual repair estimate once we\u2019ve assessed your piece.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652066033\",\"position\":11,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652066033\",\"name\":\"My silver jewellery has darkened, how can I clean it?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We\u2019ve put together a few cleaning recommendations so you can continue enjoying your jewellery.<br\\\/>You\u2019ll find all the instructions at the bottom of the website, in the <em><a href=\\\"https:\\\/\\\/esmarats.com\\\/en\\\/jewelry-care-cleaning\\\">Jewellery Care and Cleaning<\\\/a><\\\/em> section.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652125132\",\"position\":12,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761652125132\",\"name\":\"How can I take care of my jewellery so it lasts for many years?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We\u2019ve prepared a series of tips to help your jewellery stay beautiful for years to come.<br\\\/>All the information is available in the <em><a href=\\\"https:\\\/\\\/esmarats.com\\\/en\\\/jewelry-care-cleaning\\\">Jewellery Care and Cleaning<\\\/a><\\\/em> section at the bottom of the website.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761654216185\",\"position\":13,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761654216185\",\"name\":\"Do you offer professional jewellery cleaning?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can clean your jewellery at home with a special silver polishing cloth, but if you feel it\u2019s time for a professional clean, we\u2019ll be happy to provide that service.<br\\\/>The cost will depend on the work required, starting from \u20ac25, with each case assessed individually.<br\\\/>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761402456259\",\"position\":14,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761402456259\",\"name\":\"Can I return a piece of jewellery?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, provided the item has not been worn, is in its original condition, and the return is made within 14 days of receiving your parcel.<br\\\/>Before returning any piece, please contact us and read the Returns Policy below.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761651516098\",\"position\":15,\"url\":\"https:\\\/\\\/esmarats.com\\\/faqs\\\/#faq-question-1761651516098\",\"name\":\"Returns Policy\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u2013 As long as the piece has not been worn, you have the legal right to cancel your order and receive a refund, provided your parcel has not yet been dispatched.<br\\\/>\u2013 Once you\u2019ve received your order, you have 14 days to return it. Before doing so, please contact us to discuss your specific case.<br\\\/>\u2013 You are responsible for the cost of return shipping. We are unable to refund postage or delivery fees.<br\\\/>\u2013 Please note that we do not accept exchanges or returns on personalised pieces.<br\\\/>\u2013 We cannot be held responsible for any damage or loss that may occur during return shipping. We strongly recommend taking out full postal insurance for your return.<br\\\/>\u2013 You must take reasonable care of the products while they are in your possession. 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Although some designs belong to the same collection, each one will always have something, however small, that makes it truly unique.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761651516098","position":2,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761651516098","name":"I have a question about a piece I\u2019ve seen on the website, Instagram or Facebook. How can I get in touch?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Please don\u2019t hesitate to send us a message, we\u2019ll be delighted to help with any questions you may have. You can contact us via the <a href=\"https:\/\/esmarats.com\/en\/contact-us\"><em>form<\/em><\/a> in the Contact section of this website or by emailing hello@esmarats.com.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761402456259","position":3,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761402456259","name":"How can I find out my bangle, pendant or necklace size?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You\u2019ll find step-by-step instructions in the <a href=\"https:\/\/esmarats.com\/en\/size-guide\"><em>Size Guide<\/em><\/a> at the bottom of the website to help you determine your pendant, necklace or bangle size.<br\/>If, after following the guide, you\u2019re still unsure which size is best for you or for a particular design, please get in touch, we\u2019ll be happy to advise you and help you choose the right option.<br\/>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761664917982","position":4,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761664917982","name":"The jewellery is a gift, how can I choose the right size?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If the piece is a gift and you\u2019re unsure about the size, you might consider purchasing a gift card and placing the order later.<br\/>Alternatively, you can choose a more standard-sized piece, such as a pendant or earrings, to minimise the risk of getting the size wrong.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761664948113","position":5,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761664948113","name":"Can you resize a ring or another piece of jewellery for me?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"For any size or fit enquiries, please contact us so we can discuss your case personally.<br\/>Before placing your order, check your size using the <em><a href=\"https:\/\/esmarats.com\/en\/size-guide\">Size Guide<\/a><\/em> available on the website.<br\/>Please ensure that the selected size or measurement is correct in your shopping basket before completing your purchase.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652066033","position":6,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652066033","name":"Can a piece be made in a different metal?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"In most cases, yes. Please contact us to discuss the available options.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652125132","position":7,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652125132","name":"Can I order a personalised piece?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, send us a message and we\u2019ll be happy to talk it through with you!","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652537277","position":8,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652537277","name":"How long does it take to make a custom piece?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Usually between 4 and 6 weeks, depending on the complexity of the piece and the details of your order.<br\/>Although we always try to reduce this timeframe as much as possible, please remember that this is an entirely handcrafted process, which requires time and care.<br\/>We can assure you, it\u2019s worth the wait.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652066033","position":9,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652066033","name":"Do you offer repairs?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"In most cases, yes. Please contact us and we\u2019ll find the best solution for you.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652125132","position":10,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652125132","name":"How much does a repair cost?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We\u2019ll be happy to provide you with an individual repair estimate once we\u2019ve assessed your piece.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652066033","position":11,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652066033","name":"My silver jewellery has darkened, how can I clean it?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We\u2019ve put together a few cleaning recommendations so you can continue enjoying your jewellery.<br\/>You\u2019ll find all the instructions at the bottom of the website, in the <em><a href=\"https:\/\/esmarats.com\/en\/jewelry-care-cleaning\">Jewellery Care and Cleaning<\/a><\/em> section.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652125132","position":12,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761652125132","name":"How can I take care of my jewellery so it lasts for many years?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We\u2019ve prepared a series of tips to help your jewellery stay beautiful for years to come.<br\/>All the information is available in the <em><a href=\"https:\/\/esmarats.com\/en\/jewelry-care-cleaning\">Jewellery Care and Cleaning<\/a><\/em> section at the bottom of the website.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761654216185","position":13,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761654216185","name":"Do you offer professional jewellery cleaning?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can clean your jewellery at home with a special silver polishing cloth, but if you feel it\u2019s time for a professional clean, we\u2019ll be happy to provide that service.<br\/>The cost will depend on the work required, starting from \u20ac25, with each case assessed individually.<br\/>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761402456259","position":14,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761402456259","name":"Can I return a piece of jewellery?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, provided the item has not been worn, is in its original condition, and the return is made within 14 days of receiving your parcel.<br\/>Before returning any piece, please contact us and read the Returns Policy below.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/esmarats.com\/faqs\/#faq-question-1761651516098","position":15,"url":"https:\/\/esmarats.com\/faqs\/#faq-question-1761651516098","name":"Returns Policy","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"\u2013 As long as the piece has not been worn, you have the legal right to cancel your order and receive a refund, provided your parcel has not yet been dispatched.<br\/>\u2013 Once you\u2019ve received your order, you have 14 days to return it. 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